Cancellations 

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Late Arrivals

As a courtesy, my booking system offers the option for you to sign up for 48 hour confirmations via text, e-mail or both.

 

Please understand that when you forget or cancel an appointment without enough notice, I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive services. 

 

These policies are strictly enforced to protect the level of service I promise, to protect the time of my existing and loyal clients, and to protect my livelihood.

I appreciate your respect and understanding, and I look forward to working with you!

xo, Katie

Cancellations

In the event that you need to cancel or reschedule a reservation, I require 48 hours notice to avoid a late cancellation fee of 50% of services scheduled. 

 

"No Shows" will be invoiced for the full amount of services scheduled and will require a deposit to re-book. Repeated no shows or last minute cancellations may forfeit the opportunity to rebook in the future at the stylists discretion.

EXCEPTIONS: With the current global health situation, Cancellation Fees will be waived due to any Covid-19 illness until further notice. Please be mindful that this is an honor system. 

Tardiness

Please be aware that if you are running late for your appointment I may not be able to provide the full services for which you are scheduled. If you are running more than 15 minutes late, services may need to be rescheduled completely and a "no show" charge will apply. I will do my best to accommodate your needs but it is unfair for me to run late for my next appointments. Please text or call as soon as you know you are running late.

215 Old Loudon Rd
Latham, NY 12110
Located inside
GG Hair Restoration Center + Salon
By appointment only
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© 2020 by Katie Burns Artistry